General Terms & Conditions

Roles & Responsibilities

To ensure a successful move, it is important to define the roles of both Briand and the client.

The “Customer” Defined
For the purposes of this agreement, “Customer” refers to the individual or legal entity booking the services, including any designated representatives or contact persons. The Customer (or their authorized representative) accepts full responsibility for:

• Authorization: The power to oversee and approve all move-related activities.

• Payment Obligation: Ensuring all financial commitments related to the booking are met.

• Accuracy: Providing correct information regarding inventory volume and access points.

1. Booking, Pricing & Capacity

• Van Sizing: Vehicle size is determined by the inventory list provided. If a customer requests a specific van size without an inventory assessment, only the “Transport Only” (no loading assistance) option is available.

• Time Surcharges: Standard rates are subject to a 50% to 100% increase for services commencing before 09:00 or after 22:00.

• Cancellations: Cancellations must be reported via telephone at least 48 hours in advance. Deposits are non-refundable in the event of a customer-initiated cancellation.

• Quote Accuracy: Rates are based on the information provided in the quote form. Any deviation from the reality of the move is not grounds for compensation; the full bill remains due.

2. Customer Responsibilities & Prep

• Presence: The customer or a designated representative must be present throughout the entire move to oversee the process and ensure the safety of the goods.

• Packing Standards: All items must be packed and ready for transport prior to arrival (unless wrapping services were booked). We do not provide box-packing services.

• Furniture Prep: Disassembly and assembly of furniture must be completed by the customer before the move.

• Clear Passage: Customers are responsible for ensuring free passage at all addresses. Staircases, corridors, and floors must be cleared of obstacles.

• Appliance Prep: Washing machines and electronics must be disconnected and secured by the customer. Original packaging is recommended.

3. Liability & Insurance Limitations

• Valuables: Jewelry, cash, and items of “extreme” or “emotional” value must remain in the customer’s possession at all times. Briand is not liable for these items.

• Fragile Goods: No more than 20% of a van’s volume may consist of fragile materials. Glass and second-hand/used goods are moved at the customer’s risk and are not insured against damage.

• Standard Coverage: For international moves, standard insurance for loss or theft is capped at €3,000. Higher coverage must be agreed upon in writing prior to the move.

• Excluded Items: Damage to plants, paintings, aquariums, animals, and stairwells is strictly excluded from our liability.

• Floors & Walls: Customers are responsible for protecting fragile flooring (wood/stone). Damage to floors or staircases during transit is at the customer’s risk.

4. Heavy & Specialist Items

• Weight Limits: Items exceeding 80kg must be reported in writing. These require at least three movers and are moved at the customer’s risk.

• Appliances: Heavy appliances (e.g., washing machines) will only be moved on the ground floor, or upstairs only if two Briand movers are present.

• Moving Lifts: We move exclusively via stairwells or professional moving lifts—never through windows using ropes/blocks.

5. Payment Terms

• Private Individuals: Payment must be made in cash immediately upon completion of the move. We do not offer invoicing for private moves.

• Companies: Invoicing is available for established corporate clients by prior agreement. New corporate customers must pay in advance or immediately upon completion.

6. Force Majeure & Delays

• Weather: We reserve the right to reschedule moves if wind speeds exceed 60 km/h or if other weather conditions make transport dangerous.

• Delays: Delays caused by traffic, previous moves, or external factors are not grounds for compensation. Briand covers the costs of waiting times caused by traffic.